Trusses
By mati. Filed in Uncategorized |Tags: trusses
We ordered the trusses from a company out of Albuquerque called Champion Truss. It is a rather large company so I thought we would be guaranteed nice trusses, since that is all they do. But, unfortunately, you can’t assume anything, and we should probably have researched it more.
When the trusses were delivered, the first thing we noticed was that the end trusses were made to the wrong dimensions, and the bottom truss was smashed to bits. The company asked us to send them a picture of the broken truss and sent us a signed architect drawing showing us how to fix it. The only problem was that the drawing described a part of the truss that wasn’t even broken.
My husband can pretty much fix anything, but a truss that is completely smashed and splintered is beyond his capasity to fix. So he got a hold of the owner of the company and the owner agreed to come and see for himself what the trusses were like.
As they went through the trusses, one by one, they discovered another truss with a break through the top cord, even though it had a stamp of approval on it as well!
Basically, they ended up replacing five of the trusses, but the owner insisted that the end trusses were fine (which they were not!), so we didn’t get those replaced, and it caused two weeks of hassles trying to fit the out riggers on trusses that were made to the wrong dimensions.
Anyway, a week later, the new trusses were supposed to be delivered. The driver showed up in a semi just as the sun was setting, and my husband had to rig up lights and try to back him in as far as he could up the driveway. They had to unload the trusses by hand, and as the driver was leaving, he took a 20′ tree out on the way out of the driveway! Needless to say, my husband was fuming. After negotiating with the company for another week to see if they would give us some kind of compensation, the owner basically told my husband that it was his fault that the tree had come down, because he had tricked the driver into a difficult position, and that if we wanted to go to court, this was the story he was going to stick to…
Anyway, we got the trusses up onto the walls, and they were so twisted and warped that Nigell got really depressed. Some were higher than others, some were longer than others. They didn’t even bother to measure accurately that the 2×4’s on the end trusses were 2 feet apart. It was basically the shittiest trusses we have ever seen, and we want the whole world to know that if you can take your business elsewhere, you are better off avoiding Champion Truss. The workmanship is way below par, and they have no integrity or customer service. I hope they lose their stamp as well as their business…
So, when it comes to ordering engineered trusses, make sure you ask local builders who they would recommend. Trusses cost a lot of money, and if you want quality workmanship, you must ask around to save yourself both hassle, grief and aggravation.
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